Shipping Policy - Scooter Ireland

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At Scooter Ireland, we aim to provide a smooth and efficient delivery service to all our customers. Here’s a detailed overview of our shipping policy:

Free Delivery
We believe in transparency and convenience, which is why we do not charge for delivery. Regardless of your location within Ireland, delivery is free of charge.

Order Processing
Orders are promptly processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day. This ensures that we handle each order with care and accuracy.

Shipping Times and Carriers
The delivery timeframe is typically 5-10 working days. While we strive to deliver as quickly as possible, some orders might be shipped directly from the manufacturer on our behalf. This approach allows us to maintain a diverse and high-quality product range. We partner with reliable carriers, including An PostDPD InternationalGLS, and Fastway Couriers to ensure your items arrive safely. Additionally, all items are insured during transit to protect against any unforeseen circumstances.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to update in the carrier’s system. This tracking number enables you to monitor your order’s journey from our warehouse to your doorstep.

Undeliverable Packages
In the event that a package is returned to us due to an incorrect address or if it remains unclaimed, re-shipping costs will apply. To avoid such issues, please ensure that the address details provided during checkout are accurate and complete.

Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact our Customer Support team at info@scooterireland.com within 7 days of receiving your package. We will promptly address the issue and arrange for replacements or refunds as necessary.

Order Changes and Cancellations
If you need to change or cancel your order, please contact us immediately. Changes and cancellations are only possible before the order has been processed and shipped. Once the order is on its way, modifications are not feasible.

Returns:
Should you change your mind during the delivery process, please do not accept the order upon delivery. The package will be returned to our warehouse at no additional cost to you. It is crucial that you do not accept any damaged boxes or goods; doing so helps us maintain our high standards of service and product quality.

Frequently Asked Questions (FAQ)

1. How long does delivery take?
Delivery typically takes 5-10 working days from the date of shipment. This timeframe ensures that all orders are handled with care and delivered safely.

2. Do you charge for delivery?
No, we do not charge for delivery. All orders within Ireland are shipped free of charge.

3. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor the progress of your delivery online. The tracking information may take up to 24 hours to update.

4. What should I do if my order is damaged?
If you receive damaged goods or if items are missing from your order, contact our Customer Support team at info@scooterireland.com within 7 days of receipt. We will arrange for replacements or refunds as necessary.

5. Can I cancel or change my order?
Yes, you can cancel or change your order if it has not yet been processed and shipped. Contact us immediately to request changes or cancellations. Once the order is on its way, modifications are not possible.

6. What happens if I am not available to receive my order?
If the package is returned to us because you were unavailable to receive it, re-shipping costs will apply. Please ensure someone is available at the delivery address to receive the package.

For more information or further assistance, please contact us at info@scooterireland.com.