Bold text reads "SCOOTER" in black with "IRELAND" in red below it
Bold text reads "SCOOTER" in black with "IRELAND" in red below it
Bold text reads "SCOOTER" in black with "IRELAND" in red below it

Privacy Policy

Effective date: 4 November 2025

This Privacy Policy explains how Scooter Ireland collects, uses and shares your personal information when you visit or make a purchase from scooterireland.com (the Site).

1. Who we are and how to contact us

Scooter Ireland is the data controller for the Site.

If you have questions about this notice or how we handle your data, please contact us using the details above.

2. What personal information we collect

2.1 Device Information

When you visit the Site we automatically collect certain information about your device and your interaction with the Site. This includes your IP address, browser type, time zone, cookie identifiers, pages viewed, referring pages or search terms and the date and time of requests. We collect this using cookies, log files and similar technologies such as web beacons, tags and pixels.

2.2 Order Information

When you purchase or attempt to purchase from the Site we collect your name, billing address, shipping address, email address, phone number and payment details. Card payments are processed by secure payment providers. We do not store full card numbers.

2.3 Account, communications and marketing

If you create an account or contact us we collect your account details and the content of your communications. If you subscribe to marketing we record your preferences.

2.4 User generated content

If you leave reviews or feedback on the Site we collect the information you choose to provide.

When this policy refers to Personal Information it includes Device Information and Order Information as well as any other information that can identify you.

3. How we use your personal information and legal bases

We use your information for the following purposes and under these lawful bases under the GDPR:

  • To process your orders including taking payment, arranging delivery and sending order confirmations and invoices.
    Legal basis: performance of a contract.

  • To provide customer support including handling queries, returns and warranty issues.
    Legal basis: performance of a contract and legitimate interests.

  • To operate, secure and improve the Site including analytics, troubleshooting and testing.
    Legal basis: legitimate interests and, for non‑essential cookies, your consent.

  • To prevent and detect fraud or misuse of the Site.
    Legal basis: legitimate interests and legal obligation.

  • To send you marketing about our products where you have opted in, or where permitted by law. You can opt out at any time.
    Legal basis: consent or legitimate interests.

  • To comply with legal and tax obligations and to establish, exercise or defend legal claims.
    Legal basis: legal obligation and legitimate interests.

  • To show you relevant ads where you have consented to advertising cookies.
    Legal basis: consent.

4. Cookies and similar technologies

We use cookies and similar technologies to make the Site work, to measure performance and to show personalised content and ads where you consent. You can manage your preferences at any time through the Cookie Settings link in the Site footer and through your browser settings.

  • Necessary cookies: required for core functionality such as the shopping cart and checkout.

  • Performance cookies: help us understand how the Site is used.

  • Functional cookies: remember choices and improve your experience.

  • Advertising cookies: used to deliver and measure ads.

We use Google Analytics to understand how visitors use the Site. Learn more about how Google uses information here: https://www.google.com/intl/en/policies/privacy/ and you can opt out with this tool: https://tools.google.com/dlpage/gaoptout

You can also control personalised advertising here:

5. Sharing your personal information

We share your information with trusted service providers who assist us in operating our business. These providers are only permitted to process your data on our instructions and must protect it.

Categories of recipients include:

  • Payment providers and fraud prevention partners for secure payments and anti‑fraud checks.

  • Fulfilment partners, warehouses and couriers to pick, pack and deliver your order within Ireland.

  • IT, hosting and platform providers that support the Site and our internal systems.

  • Analytics and advertising partners where you have consented to such cookies.

  • Professional advisers and regulators where required.

  • Potential buyers and their advisers in connection with a business sale or restructuring, in which case your data would be transferred as part of the transaction subject to confidentiality safeguards.

We may also disclose information to comply with law, a court order or a lawful request from authorities, or to protect our rights.

6. International data transfers

Some service providers may be located outside the European Economic Area. Where we transfer personal data internationally we use appropriate safeguards such as adequacy decisions, standard contractual clauses and additional measures as needed. Details are available on request.

7. Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy.

Typical retention periods are:

  • Orders and invoices: up to 6 years after the end of the relevant tax year for accounting and tax compliance.

  • Customer service records: up to 2 years after resolution of your enquiry.

  • Marketing preferences: until you withdraw consent or object, or for up to 24 months after your last interaction.

  • Analytics data and cookies: in line with cookie lifetimes and analytics settings.

We will delete or anonymise data when it is no longer needed.

8. Your rights

If you are in the EU, including Ireland, you have the following rights under the GDPR:

  • Right of access to your personal data.

  • Right to rectification of inaccurate or incomplete data.

  • Right to erasure in certain circumstances.

  • Right to restrict processing in certain circumstances.

  • Right to data portability.

  • Right to object to processing based on legitimate interests, including profiling for direct marketing.

  • Right to withdraw consent at any time where processing is based on consent.

  • Right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects. We do not carry out such processing.

To exercise these rights please contact info@scooterireland.com. We may ask for proof of identity. We aim to respond within one month.

You also have the right to lodge a complaint with the Data Protection Commission in Ireland. Further information is available at https://www.dataprotection.ie

9. Do Not Track and similar signals

Some browsers offer a Do Not Track setting. The Site currently does not respond to Do Not Track signals. Your cookie preferences can be managed through our cookie banner and your browser settings.

10. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure. We regularly review and improve our safeguards.

11. Children

The Site is intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

12. Third party links

The Site may contain links to third party websites. Those sites have their own privacy policies and we do not accept responsibility for their content or practices.

13. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy whenever you use the Site.

14. How to contact us